Let’s start!

How to create a product with DropshipCN?

How to create a product with DropshipCN?

[video]

How to set up the products in your Shopify store?

How to set up the products in your Shopify store?

[video]

How do I change my store settings?

How do I change my store settings?

[screen shot]

Want samples from DropshipCN?

Want samples from DropshipCN?

You can request for samples of your products once you register for an account and set up your Shopify store with us. Each registered account is given 3 x free samples and a 20% off discount coupon that can be applied to your first order. After this welcome offer, you have the opportunity to earn 1 sample per $100 revenue per month. A maximum number of 10 samples can be allotted each month.

First order comes in! What’s next?

First order comes in! What’s next?

  1. Our production house will automatically receive your customer’s order once he or she makes a purchase on your Shopify store. You will NOT have to send us a separate order through DropshipCN.
  2. You are only charged for the wholesale price of the product and shipping fee. Payment is deducted from your DropshipCN balance or linked credit card when an order comes in to DropshipCN from your store.
  3. Once payment is approved and your uploaded designs have passed the DropshipCN Quality Approval Process, orders are sent to production for processing.
  4. We will update and attach tracking information for the order as soon as it’s produced and shipped to the requested address.

Need help accessing your DropshipCN account?

Need help accessing your DropshipCN account?

Click on “Forgot Password” on the login page and enter the required fields to reset your new password. If you are still unable to login, contact our customer support team for further assistance.

Design

What to be aware of when using our design system?

Need help accessing your DropshipCN account?

After you have uploaded your design, enlarge the image so that it covers the size of the part you’re designing and completely fills the bleed area as shown in grey. Please be aware that bleed areas which are unfilled or semi-filled will have a marginal white gap. For best results, use non-essential parts of your image in the bleed section as it’s also at risk of being trimmed off during production depending on the cut of the product. It’s important to note that the preview may not be an accurate depiction of the finished product as different factors in the production process can cause variations in printing. (screen shot)

How to remove background of image?

How to remove background of image?

Some designs may require background removal prior to adding your image to our design system. For these designs, you can apply graphical programs, such as Adobe Photoshop, to your image and save the edited artwork in .PNG. Refer to www.remove.bg for more details and other methods on how to remove the background from your image.

What is the resolution requirement of image?

What is the resolution requirement of image?

  • The maximum image size that can be imported is 10 MB (10,240 KB).
  • We recommend the following images formats: .JPG, .PNG.
  • For best results, we suggest you make the image that you are importing the same size that you'll use on your design.
  • Poor printing quality may result from enlarged and/or low resolution images. We recommend using at least 150 DPI (dots per inch).

Taxes & Billing

What are the payment options?

What are the payment options?

We accept Paypal, Visa, MasterCard, Discover and American Express as payment. After an order is placed, the payment will be deducted from your linked payment option. All information entered are confidential and will not be used for any other transactions without your approval.

What currency do you charge?

What currency do you charge?

All DropshipCN pricing is in USD. Charges will be deducted based on your local currency to USD conversion rates.

Does DropshipCN offer discounts for bulk orders?

Does DropshipCN offer discounts for bulk orders?

We offer discounts for orders with a minimum of 30 items of the same product type in a single order. This discount can apply to same products of different prints. For more information on this offer, please submit the product type and the quantity you would like to order them in through Contact Us section.

Do I have to charge VAT?

Do I have to charge VAT?

Orders may incur additional charges from import duties and taxes. Contact your local customs office for more information on your country’s customs regulations and policies.

Printing & Production

What printing methods are used?

What printing methods are used?

Each of your designs are digitally printed on our products for maximum quality and accuracy. However, due to variations in material and cutting, images may differ from the preview and exact placement of your designs on the final product is not guaranteed. White creasing may also occur near stitching areas where printing is harder to manage.

Who will print the products?

Who will print the products?

With our own production house, DropshipCN has the utmost control and knowledge over the production of your products. Unlike other companies who source from different vendors, the benefits of managing our own production include:

  1. Stable product quality from using consistent printer technology and printing methods
  2. Autonomy of production schedule to minimize delays
  3. More accurate inventory predictability to prevent being out of stock

How long does it take for production?

How long does it take for production?

Product Category Production Time
Bags 3-5 business days
Bedding
Canvases
Phone Cases
Apparel 5-7 business days
Umbrellas
Shoes
Paper Printing

What might cause a delay on production?

What might cause a delay on production?

Main reasons for a delay in production stem from high volume seasons around the holidays and large quantity orders which may require a longer production time. For orders around major holidays, we advise you to make your order in advance and leave ample time for production and shipping to complete your items. If you have any questions pertaining to your order or fail to receive an email confirmation email, you can send your enquiry along with your email and order number in the Contact Us section.

How can I check the status of an order?

How can I check the status of an order?

For tracking your current order, find Order History on your accounts page and select the order you would like to check. Please refer to the chart below to see the status of your order in more details.

Status Details
Pending for Production Your order is in line to be manufactured
Processing Your order is being processed
Awaiting Shipment Items have been packed and are ready to ship
Partially Shipped / Shipped Part of your order has been shipped and the rest will be dispatched soon / Entire order has been shipped, a notification will be sent by email to confirm dispatch

Can I make changes to an order or cancel it?

Can I make changes to an order or cancel it?

Cancellation or changes to an order can only be made when the order status has not been fulfilled. To change the products and/or shipping options, you can select the order you wish to edit and and make the desired changes. No changes are allowed once your order status is in the process of fulfillment or production.

Fulfillment & Branding

Does my order come with DropshipCN branding?

Does my order come with DropshipCN branding?

One of the perks of DropshipCN is creating your own branding, so the order packaging will not be assoicated with the DropshipCN brand. Your own branding/logo will appear on the brand tags, packages and shipping label.

How do I set up my brand for my products?

How do I set up my brand for my products?

[Video]

Shipping & Packaging

What shipping options do you provide and how long does it takes for delivery?

What shipping options do you provide and how long does it takes for delivery?

Type Time
Flat Rate Airmail 10 business days
Standard Airmail 10 business days
FedEx 2 - 4 business days

What is the cost of delivery?

What is the cost of delivery?

Shipping cost will depend on order size, shipping destination and the selected shipping method. The total cost of shipping will be provided on the check-out page before submitting your order.

Do you provide tracking?

Do you provide tracking?

Tracking is only included for Standard Airmail or FedEx. You will be notified through your registered email when your order is shipped and tracking number is provided.

What country do you ship to?

What country do you ship to?

DropshipCN manages shipping international shipping of all items, providing you the platform to sell to customers from all over the world.

What causes shipping delays?

What causes shipping delays?

Shipping time provided is only an estimate of the actual delivery date. Factors beyond our control can affect the estimated delivery time and additional transit time may be needed under these circumstances.

How are products packaged?

How are products packaged?

After items are produced and your brand labels/tags are printed, the completed products are individually packaged inside clear plastic bags. All of the items are then grouped together to be shipped out.

Product Care

What’s the best way to maintain the quality and lifespan of your product?

What’s the best way to maintain the quality and lifespan of your product?

Please refer to the care label attached to your clothing or invoice for instructions on how to best clean and care for your specific product.

Returns

What to do if a damaged product is received?

What to do if a damaged product is received?

If a product arrives damaged, we ask that you report to our customer service team with photo evidence of the damaged item within 30 days of delivery for a replacement at no cost.

How to return/exchange items and how long do I have to return/exchange them?

How to return/exchange items and how long do I have to return/exchange them?

If you’re looking to return or exchange your order due to issues with misprint, lost items and damaged or defective product, we offer returns or exchanges within 30 days of receiving your order. For returns/exchanges fitting these requirements, please submit your claim request to customer service along with photo evidence.

When will I get my refund?

When will I get my refund?

Once your return/exchange claim is approved and the faulty item is considered our fault, you can return your product for account credit, a different product, or a refund to the original payment method. For returns/exchanges due to any other reasoning than as stated above, the store owner is responsible for further handling of the order as deemed appropriate. If we receive returned items, we will contact you about the return and ship them back to you upon agreement to our shipping charges.

Size Chart

APPAREL

How to choose size: Apparel is made to fit the following body measurements

  • icon MEN'S APPAREL
  • XS
  • S
  • M
  • L
  • XL
  • 2XL
  • 3XL
  • 4XL
  • 5XL
  • Chest
  • 32"-34"
  • 34"-36"
  • 37"-39"
  • 40"-42"
  • 43"-45"
  • 46"-48"
  • 49"-51"
  • 52"-54"
  • 55"-57"
  • Waist
  • 26"-28"
  • 28"-30"
  • 31"-33"
  • 34"-36"
  • 37"-39"
  • 40"-42"
  • 43"-45"
  • 46"-47"
  • 48"-50"
  • iconMEN'S BOTTOM
  • XS
  • S
  • M
  • L
  • XL
  • 2XL
  • 3XL
  • 4XL
  • 5XL
  • Waist
  • < 28"
  • 28"-30"
  • 30"-33"
  • 33"-36"
  • 36"-39"
  • 39"-42"
  • 42"-45"
  • 45"-47"
  • 47"-50"
  • Hip
  • < 35"
  • 35"-37"
  • 37"-41"
  • 41"-44"
  • 44"-47"
  • 47"-50"
  • 50"-53"
  • 53"-55"
  • 55"-58"
  • Long Inseam
  • 38"
  • 38.5"
  • 39"
  • 39.5"
  • 40"
  • 40.5"
  • 41"
  • 41.5"
  • 42"
  • iconWOMEN'S APPAREL
  • XS
  • S
  • M
  • L
  • XL
  • 2XL
  • 3XL
  • 4XL
  • 5XL
  • US Size
  • 0-2
  • 4-6
  • 8-10
  • 12-14
  • 16-18
  • 20-22
  • 24-26
  • 26-28
  • 30-32
  • Bust
  • 31"-32"
  • 33"-34"
  • 35"-36"
  • 37"-39"
  • 40"-41"
  • 42"-45"
  • 46"-49"
  • 52"-54"
  • 57"-59"
  • Waist
  • 24"-25"
  • 26"-27"
  • 28"-29"
  • 30"-31"
  • 32"-34"
  • 35"-38"
  • 39"-41"
  • 44"-46"
  • 49"-51"
  • iconWOMEN'S BOTTOM
  • XS
  • S
  • M
  • L
  • XL
  • 2XL
  • 3XL
  • 4XL
  • 5XL
  • Waist
  • < 25"
  • 25"-27"
  • 27"-29"
  • 29"-31"
  • 31"-34"
  • 34"-38"
  • 38"-41"
  • 41"-46"
  • 46"-50"
  • Hip
  • < 34"
  • 34"-37"
  • 37"-38"
  • 38"-41"
  • 41"-45"
  • 45"-48"
  • 48"-52"
  • 52"-56"
  • 56"-61"
  • Long Inseam
  • 26"
  • 27.5"
  • 28.5"
  • 29.5"
  • 30"
  • 31.5"
  • 32.5"
  • 33.5"
  • 34.5"
  • iconKIDS' SIZE (GIRLS)
  • Age (Years)
  • Height (Inch)
  • Chest
  • Waist
  • Hip
  • 2
  • 2yrs
  • 33"-34"
  • 21"
  • 21"
  • 22"
  • 3
  • 3yrs
  • 35"-38"
  • 22"
  • 21.5"
  • 23"
  • 4
  • 4yrs
  • 39"-41"
  • 23"
  • 22"
  • 24"
  • 5
  • 4-5yrs
  • 45"-47"
  • 24"
  • 22.5"
  • 25"
  • 6
  • 5-6yrs
  • 48"-49"
  • 25"
  • 23"
  • 26"
  • 7
  • 6-7yrs
  • 50"-51"
  • 26"
  • 23.5"
  • 27"
  • 8
  • 7-8yrs
  • 52"-53"
  • 27"
  • 24"
  • 28"
  • 10
  • 8-9yrs
  • 54"-55"
  • 28"-29"
  • 24"-25"
  • 29"-30"
  • 12
  • 10-11yrs
  • 56"-58"
  • 30"-31"
  • 25"-26"
  • 31"-32"
  • 14
  • 11-12yrs
  • 59"-61"
  • 31"-32"
  • 26"-27"
  • 33"-34"
  • 16
  • 13+ yrs
  • 62"-63"
  • 33"-34"
  • 27"-28"
  • 35"-36"
  • iconKIDS' SIZE (BOYS)
  • Age (Years)
  • Height (Inch)
  • Chest
  • Waist
  • Hip
  • 2
  • 2yrs
  • 33"-35"
  • 20"
  • 21"
  • 23"
  • 3
  • 3yrs
  • 35"-38"
  • 21"
  • 21.5"
  • 24"
  • 4
  • 4yrs
  • 39"-41"
  • 22"
  • 22"
  • 25"
  • 5
  • 4-5yrs
  • 45"-47"
  • 23"
  • 22.5"
  • 26"
  • 6
  • 5-6yrs
  • 48"-49"
  • 24"
  • 23"
  • 27"
  • 7
  • 6-7yrs
  • 50"-51"
  • 25"
  • 24"
  • 28"
  • 8
  • 7-8yrs
  • 52"-54"
  • 26"
  • 25"
  • 29"
  • 10
  • 8-9yrs
  • 55"-57"
  • 27"-28"
  • 25"-26"
  • 29"-30"
  • 12
  • 10-11yrs
  • 58"-60"
  • 29"-30"
  • 26"-27"
  • 30"-31"
  • 14
  • 11-12yrs
  • 61"-63"
  • 31"-32"
  • 27"-28"
  • 31"-32"
  • 16
  • 12-13yrs
  • 64"-65"
  • 33"-34"
  • 28"-29"
  • 33"-34"
  • 18
  • 14+ yrs
  • 65"-66"
  • 35"-36"
  • 29"-30"
  • 35"-36"
  • iconKIDS T-SHIRT
  • Bust
  • Waist
  • Length
  • KS
  • 33.5cm
  • 31cm
  • 47cm
  • KM
  • 37cm
  • 32cm
  • 51cm
  • KL
  • 42cm
  • 34cm
  • 55cm

FOOTWEAR

  • iconMEN
  • UK
  • US
  • EU
  • Footlength (CM)
  • 5.5
  • 6
  • 38.5
  • 23.7
  • 6
  • 6.5
  • 39
  • 24.1
  • 6
  • 7
  • 40
  • 24.5
  • 6.5
  • 7.5
  • 40.5
  • 25
  • 7
  • 8
  • 41
  • 25.4
  • 7.5
  • 8.5
  • 42
  • 25.8
  • 8
  • 9
  • 42.5
  • 26.2
  • 8.5
  • 9.5
  • 43
  • 26.7
  • 9
  • 10
  • 44
  • 27.1
  • 9.5
  • 10.5
  • 44.5
  • 27.5
  • 10
  • 11
  • 45
  • 27.9
  • 10.5
  • 11.5
  • 45.5
  • 28.3
  • icon WOMEN
  • UK
  • US
  • EU
  • Footlength (CM)
  • 2.5
  • 5
  • 35.5
  • 22
  • 3
  • 5.5
  • 36
  • 22.4
  • 3.5
  • 6
  • 36.5
  • 22.9
  • 4
  • 6.5
  • 37.5
  • 23.3
  • 4.5
  • 7
  • 38
  • 23.7
  • 5
  • 7.5
  • 38.5
  • 24.1
  • 5.5
  • 8
  • 39
  • 24.5
  • 6
  • 8.5
  • 40
  • 25
  • 6.5
  • 9
  • 40.5
  • 25.4
  • 7
  • 9.5
  • 41
  • 25.8
  • 7.5
  • 10
  • 42
  • 26.2
  • 8
  • 10.5
  • 42.5
  • 26.7
  • icon YOUNGER KIDS'S SIZE : C=CHILD :Y=YOUTH
  • UK
  • US
  • EU
  • Footlength (CM)
  • 7.5
  • 8c
  • 25
  • 15
  • 8.5
  • 9c
  • 26
  • 15.9
  • 9.5
  • 10c
  • 27
  • 16.7
  • 10
  • 10.5c
  • 27.5
  • 17.2
  • 10.5
  • 11c
  • 28
  • 17.6
  • 11
  • 11.5c
  • 28.5
  • 18
  • 11.5
  • 12c
  • 29.5
  • 18.4
  • 12
  • 12.5c
  • 30
  • 18.8
  • 12.5
  • 13c
  • 31
  • 19.3
  • 13
  • 13.5c
  • 31.5
  • 19.7
  • 13.5
  • 1Y
  • 32
  • 20.1
  • 1
  • 1.5Y
  • 33
  • 20.4
  • 1.5
  • 2Y
  • 33.5
  • 20.8
  • 2
  • 2.5Y
  • 34
  • 21.2
  • 2.5
  • 3Y
  • 35
  • 21.6
  • 3
  • 3.5Y
  • 35.5
  • 21.9
  • 3.5
  • 4Y
  • 36
  • 22.3
  • 4
  • 4.5Y
  • 36.5
  • 22.7
  • 4.5
  • 5Y
  • 37.5
  • 23.1
  • 5
  • 5.5Y
  • 38
  • 23.4
  • 5.5
  • 6Y
  • 38.5
  • 23.8
  • 6
  • 6.5Y
  • 39
  • 24.2
  • 6
  • 7Y
  • 40
  • 24.6
  • FLIP FLOP SIZING CHART
  • S
  • M
  • L
  • XL
  • XXL
  • Flip Flop Size(Womens)
  • 23cm
  • 24.5cm
  • 25cm
  • 26cm
  • 27cm
  • Flip Flop Size(Mens)
  • 26cm
  • 27cm
  • 28.5cm
  • 30.5cm
  • Flip Flop Size(Kids)
  • 18cm(KS)
  • 20cm(KM)
  • 22cm(KL)